If your company has more then ten employees on the phone then tracking your phone calls could save you money, improve productivity and even increase sales. Call accounting software provides complete tracking of all phone calls in and out of your business. Tracking calls can help you get a handle in several ways.

1. Every month you get a phone bill from your service provider. You glance at the bill and pay it. Does that mean the bill was correct? No it just means that you have really no way of knowing it is correct. Call accounting software allows you to compare the total number of minutes you have on your phone bill and compare it with your software. The phone company makes mistakes and when they do you can believe it is going to be to the benefit of the phone company. Don't believe it check out  http://www.corp.att.com/attsettle/ Having your own software can easily identify over billing. Your telephone systems SMDR output is much more accurate then the phone companies billing system.
   
2.  If you have employees making more then just a few personal calls a day it could be costing you customers.  Even when an employee is on the phone how can you tell if the call is business or personal? If you have abuse going on at your office then your customers could be suffering.
   
3. If your company is spending money on marketing then tracking calls can help show if those dollars are paying off. Tracking the total number of calls can help you see increases in customer calls.
   
4. Do you have sales people?  Does their job include calling on customers? The easy way to know if your sales people are on the phone working is to track their phone calls. Without call accounting software you have no idea, Call Accounting Software can track all calls both in bound and out bound. You can share this information with your sales people to let them know how they are doing. Is sales is a numbers game ( and it is) then increasing the number of calls your sales people are doing will help you increase sales output. You can see total number of calls by sales person as well as total number of minutes on the phone. It's not uncommon for a telesales person to say they are busy and then look at total connect time and actually have proof. This can really drive home the message.
   

The number one selling call accounting software for the last 18 years straight has been Tapit Call Accounting Software by Trisys. Tapit is an easy to software that provides over 60 canned reports that are each customizable  Reports can be generated on the fly or you can schedule any report to be automatically emailed to you. Imagine your sales manger being able to receive a call report on his sales team?

For more information on call accounting software or to try call accounting free for 30 days check out http://www.telcom-data.com/tapit-demo.aspx   Or call 800-335-0229

From the desk of Ricardo Trinidad